Legal & Privacy

Legal Notice

1.1 Website (hereinafter “the website”):

1.2 Publisher (hereinafter “the publisher”):

VIDEAS SAS, a simplified joint-stock company with a share capital of €1,000,
registered office: 4702, chemin de l’Aventure, 59236 Frelinghien, France,
registered with the Lille Trade and Companies Register under number 834 356 677,
identified under intra-community VAT number FR78 834356677,
represented by Vivien Charlet, in his capacity as President,
email: [email protected]

1.3 Publication director:

Vivien Charlet, in his capacity as President of VIDEAS SAS.

1.4 Host (hereinafter “the host”):

The website and the Platform are hosted on servers owned and operated by VIDEAS SAS, whose details appear in Article 1.2, housed in colocation facilities operated by Etix and located within the European Union.

1.5 Reporting unlawful content:

The arrangements for reporting unlawful content hosted on the Platform are set out in Article 10 of the General Terms of Use and Service.

Single point of contact: [email protected].

General Terms of Use and Service

Version 2 — effective as of 1 September 2026

Preamble

These general terms of use and service (hereinafter referred to as the “Terms”) govern the contractual relationship between, on the one hand, VIDEAS, a simplified joint-stock company (SAS) with a share capital of €1,000.00, registered with the Lille Trade and Companies Register under number 834 356 677, with its registered office at 4702, chemin de l’Aventure, 59236 Frelinghien, France, identified under intra-community VAT number FR78 834356677 and represented by its President, Mr Vivien Charlet (hereinafter “VIDEAS”), and on the other hand, any person using the VIDEAS solution (hereinafter the “Platform”) and holding an online account (hereinafter referred to as the “User”).

These Terms are made available on the VIDEAS website at the following address: https://videas.com/en/legal/

1. Purpose

These Terms govern the conditions applicable to the use of services offered by VIDEAS through its Platform.

VIDEAS grants the User:

A right to use all or part of the Platform;
A set of services as defined in Article 2.

Any account creation and/or any use of the Platform implies the User’s unreserved acceptance of these Terms. These Terms are systematically brought to the User’s attention when creating the account required to use the Platform.

The relationship between VIDEAS and the User is governed by the following documents, listed in decreasing order of precedence: any specific agreement or quotation accepted by both parties, the General Terms of Sale (hereinafter the “Terms of Sale”), these Terms, and the Data Processing Agreement, which nevertheless prevails over all other documents in all matters relating to the protection of personal data. In the event of a conflict, the higher-ranking document prevails, solely to the extent of the conflict identified.

It follows in particular that commitments entered into under a specific agreement — as to service availability or support levels — prevail over these Terms, which contain no such commitment.

VIDEAS reserves the right to modify these Terms at any time, particularly due to changes in legislation and regulations. They shall be applicable as soon as they are posted online on the Website. In such case, the applicable Terms shall be those in effect on the date of account creation or last use of the Platform. VIDEAS shall inform Users by all means of any modification to these Terms.

2. Description of the Service

2.1 General provisions

The Platform is a professional video content hosting and broadcasting solution, enabling Users to host, manage, broadcast, monetize and analyze their video content. The video player can be exported to all third-party sites and is accessible via any device.

The Platform is available via the website https://videas.com

VIDEAS offers a pay-as-you-go pricing model built on a prepaid credit system, with no minimum term and no subscription. Recurring services — video storage, file storage, bandwidth, channels and custom domains — are billed on a daily pro-rata basis; one-off services, such as automatic subtitling, are billed per unit at the time of use. All financial conditions are defined by the Terms of Sale.

On creating their account, the User receives five (5) euros in free credits, with no payment details required, allowing them to try out the Platform’s features. They then receive five (5) euros in free credits per month, which do not carry over from one month to the next.

The Platform includes the following features, accessible to all Users:

Professional video hosting with automatic multi-codec transcoding
Customizable video player (colors, logo, controls)
Live broadcasting (livestreaming)
Automatic AI-powered subtitling (30+ languages)
AI-generated metadata (titles, descriptions, summaries, tags)
Security and access control (password, domain restriction, signed links)
Content monetisation (subscription, one-off purchase, rental), under the conditions of Article 6 of the Terms of Sale
Real-time analytics and viewing heatmaps
Video broadcasting website creation (Channels)
REST API and webhooks
SDKs (JavaScript, Python, PHP)
Multi-user access and permission management

The User may view pricing details at the following address: https://videas.com/en/pricing/

2.2 Video viewing

By accessing and/or using the Platform without being registered or authenticated via an online account, the User will only be able to access, view or share available videos. Other Platform features are only accessible from the online account.

2.3 Video content hosting and customization features

Creating an online account provides access to a video content storage space dedicated to the User on the Platform. Once video files are uploaded to the Platform, the User will be able to:

Share the URL link to allow any person, registered or not on the Platform, to view the uploaded content;
Generate an “embed” link allowing the video player to be incorporated into the User’s website;
Customize the video player available on the Platform or on their website (color, logo, playback features);
Add forms to collect information or opinions from people viewing the video content;
Automatically generate subtitles in more than 30 languages using artificial intelligence;
Create and manage customized video broadcasting websites (Channels) with integrated monetization.

The User has the ability to view detailed statistics on their online account regarding views, viewing duration, engagement heatmaps and visitor geographic data.

No personal information of visitors is collected or shared in statistics reports.

3. Registration on the Platform

3.1 Creating a User account

In order to use the Platform’s features, the User must complete the account creation form by clicking on the “Create an account” link, and accurately providing the following information: Last name, first name, email address, password. The User is informed that this information is essential for the provision of VIDEAS services.

In this regard, the User undertakes to complete the form in good faith by providing accurate information and not to impersonate a third party. The User also undertakes to keep this information up to date throughout the duration of Platform use.

When creating the account, each User expressly accepts these Terms of Use, after having read them, by checking the box preceding the following text: “I accept the Terms of Use.”

An activation email is sent to the provided email address to finalize account creation. Once the account is validated, the User has a personal space after registration on the Platform, which can be accessed using their credentials.

Users may only hold one account per natural person.

3.2 Credentials

These credentials are strictly personal and confidential. The User therefore undertakes to keep them secret and not to disclose them in any form whatsoever.

Any use of the User’s credentials is therefore carried out under their full responsibility.

In case of loss, theft or misuse of their credentials, the User undertakes to inform VIDEAS as soon as possible. VIDEAS may then decide to cancel the User’s credentials and will provide the User with new credentials.

In the absence of notification to VIDEAS, and unless proven otherwise, any connection or transmission of requests or data made using the User’s credentials shall be deemed to originate from the User and shall be under their exclusive responsibility.

3.3 User declaration

If the User is a natural person acting on their own behalf, they certify that they are of legal age and legally competent.

The Platform is intended for professional use. By creating an account, the User declares that they are acting in the course of their commercial, industrial, craft, professional or non-profit activity. Provisions specific to a User acting as a consumer are set out in Article 13 of the Terms of Sale.

4. Compliant use of the Service and compliance with applicable regulations

The User undertakes to use the Platform in compliance with applicable laws and regulations. Although the User determines under their full responsibility the content they publish on the Platform, they specifically undertake not to use the Platform to:

Divert or attempt to divert any of the Platform’s features from their normal use as defined herein;
Publish, transmit, share, store or otherwise make available any content that is contrary to public order, harmful, threatening, illegal, defamatory, unauthorized, abusive, injurious, malicious, vulgar, obscene, fraudulent, infringing on privacy or image rights, hateful, inciting violence, racial or ethnic hatred or otherwise objectionable;
Create multiple accounts or impersonate a third party;
Transmit any element containing computer viruses or any code, file or computer program designed to interrupt, destroy or limit the functionality of software, computer equipment or electronic communications;
Use any robot software or any other equivalent automated process or tool to browse the Platform and use its features (except for use of the REST API under the prescribed conditions);
Use the Platform to mass-send unsolicited messages (advertising or otherwise);
Disseminate information or content that is not truthful;
Publish, transmit, share, store or otherwise make available any content that constitutes or encourages a criminally punishable act or provides instructions on how to commit it, that infringes the rights of a third party or is likely to incur the liability of a third party or to violate local, national or international legislation.

It is specified that VIDEAS does not carry out any verification in this regard. Similarly, VIDEAS does not carry out any a priori verification or moderation of documents published by Users.

However, if VIDEAS becomes aware or receives information that a User is using the Platform for unlawful purposes or purposes that do not comply with the conditions set out in this article and/or that VIDEAS considers contrary to applicable laws and regulations, VIDEAS may delete the relevant content and suspend the User’s account as indicated in Article 13 of these Terms.

The User or any concerned person may request the deletion of content they have provided, or report content they consider unlawful, under the conditions set out in Article 10 of these Terms.

5. Financial conditions

The financial conditions applicable to credit purchases, service pricing, payment and invoicing arrangements and the monetisation of content are defined in the General Terms of Sale, which the User accepts on their first top-up.

6. Account suspension

VIDEAS reserves the right to suspend a User’s access to the Platform in the event of:

Non-compliance by the User with these Terms (particularly in the event of violation of intellectual property rights of VIDEAS, its licensors or third-party rights holders, multiple simultaneous connections to the same Service account, provision of false information during registration on the Platform);
Insufficient credit balance to cover consumed services;
Actions contrary to the commercial interests of VIDEAS or its partners.

7. Intellectual property

7.1 Platform usage license

VIDEAS grants the User, and where applicable, their authorized collaborators, a non-exclusive, personal and non-transferable license authorizing the use of the Platform and its features.

Any other exploitation or use of the Platform, its features, their content and in particular the data they contain is excluded from the scope of this license and may only be carried out after obtaining the prior written authorization of VIDEAS.

7.2 Content published by Users

VIDEAS does not acquire any right of use or ownership over the data, information, publications and content provided by Users.

7.3 Property rights over the Platform

The User is informed that the content and presentation of the Platform, including texts, images, drawings and graphic designs, are protected by intellectual property law.

Consequently, the User is prohibited from copying, reproducing or disseminating all or part of the elements present on the Platform, in any form whatsoever, without the prior written consent of VIDEAS.

With the exception of content uploaded by Users, VIDEAS holds all intellectual property rights existing on the Platform, as well as any associated documentation. The usage license granted by VIDEAS, the conditions of which are defined in these Terms, does not entail any transfer of intellectual property to the User. Consequently, the User is prohibited from any action or act that may directly or indirectly infringe on VIDEAS’s copyright on the Platform.

The User undertakes not to reconstruct or attempt to reconstruct a website, application or any other software aimed at offering, directly or indirectly, free of charge or for consideration, the same services or services comparable to those available through the Platform. The User undertakes not to disseminate or sell, in any manner whatsoever, data obtained through the services for the purpose of assisting a person in reconstructing, in whole or in part, such an application or equivalent services.

Non-compliance with these conditions exposes the User to suspension of services, as well as criminal and civil proceedings provided for by law.

8. Personal data

The information provided by the User during registration and use of the Platform constitutes personal data, the collection and processing of which are governed by our Data Protection Policy.

By accepting these Terms, the User acknowledges having read the Data Protection Policy.

VIDEAS, as data controller, undertakes to take all appropriate measures to ensure the protection, confidentiality, integrity and security of data transmitted by the User.

In accordance with the French Data Protection Act of January 6, 1978 (as amended) and Regulation (EU) 2016/679 on the protection of personal data, any User who is a natural person has a right of access, right of rectification, right to erasure (right to be forgotten), right to object, right to restriction of processing, and right to data portability. You may also define directives regarding the retention, erasure and communication of your personal data after your death.

These rights may be exercised directly via our Data Protection Officer page or by email at the following address: [email protected]

Users may lodge a complaint with a supervisory authority at any time.

Processing carried out on the User’s behalf in the course of the service is governed by the Data Processing Agreement, under which the User acts as controller and VIDEAS as processor.

The servers supporting the Platform are owned and operated by VIDEAS and housed in colocation facilities located within the European Union.

VIDEAS uses sub-processors to provide the service. The up-to-date list appears in the Security & sub-processors document. In accordance with Article 28 of Regulation (EU) 2016/679, VIDEAS informs the User of any intended addition or replacement of a sub-processor, the User having a reasonable period in which to object.

Certain artificial-intelligence features — in particular subtitle translation and metadata generation — involve transmitting the transcribed text to a provider established outside the European Union. That transfer is covered by the appropriate safeguards provided for in Chapter V of Regulation (EU) 2016/679. The data thus transmitted is not used to train the provider’s models. A User who does not wish to use these features may refrain from enabling them.

9. Liability

9.1 User liability

The User is solely responsible for any damage caused to third parties or to VIDEAS, its representatives, directors and employees, resulting from a breach of their contractual or legal obligations.

The User undertakes to indemnify these persons and to hold VIDEAS harmless from all damaging consequences resulting from such breach, particularly in the event of complaint, action, implication or liability proceedings before any court.

9.2 VIDEAS liability

9.2.1 General provisions

VIDEAS makes its best efforts to ensure the proper functioning of the Platform, within the limits of liability provided for in these Terms. In all cases, VIDEAS’s liability with regard to the service provided is an obligation of means.

VIDEAS provides no warranty, express or implied, including any warranty of quality and fitness for a particular purpose of the Platform provided to the User and any warranty with respect to information and data provided by Users and obtainable via the Platform, particularly as to their accuracy and reliability.

VIDEAS’s entire liability for any breach, negligence or fault noted in the performance of its services shall be capped at the amount of sums paid for credits purchased by the User during the twelve (12) preceding months, to cover claims of any nature (including interest and costs), regardless of the number of actions, grounds invoked or parties to the disputes. This provision shall not apply to liability for death or personal injury, or to any other liability that the law prohibits from being excluded or limited.

Furthermore, VIDEAS shall not be held liable in the following cases:

Following a failure or deficiency of a service whose provision is not its responsibility nor that of its potential subcontractors;
For facts and/or data that do not fall within the scope of services and/or are not an extension thereof;
In the event of use of the Platform and services for a purpose or in a context different from that in which it intervened, erroneous implementation of recommendations or failure to take into account VIDEAS’s reservations.

VIDEAS is not liable for its insurers, nor for indirect damages, nor for loss of profit or loss of opportunity or expected benefits, nor for the financial consequences of actions potentially brought by third parties against the User.

9.2.2 Access to the Platform

The Platform is in principle accessible 24 hours a day, 7 days a week; however, VIDEAS disclaims all liability, without this list being exhaustive:

In the event of service interruption for technical maintenance operations or updating of published information;
In the event of Platform interruption, access restrictions to the network or to specific servers connected to the network, variations in service quality resulting from the act, action or omission of a third party, and which are entirely beyond VIDEAS’s control;
In the event of unavailability or overload or any other cause preventing the normal operation of the network used to access the Platform;
In the event of contamination by potential computer viruses circulating on the network;
In the event of abnormal use or unlawful exploitation of the Platform;
In the event of loss by the User of their username and/or password or in the event of identity theft.

9.2.3 Content uploaded by Users

The management and maintenance of the Platform are carried out by VIDEAS. As regards the storage and delivery of content uploaded by Users, VIDEAS provides a hosting service within the meaning of Article 6 of the French Law on Confidence in the Digital Economy of 21 June 2004 and of Regulation (EU) 2022/2065 of 19 October 2022 on a Single Market for Digital Services. As such, it is subject to no general obligation to monitor the content it stores, nor to actively seek facts indicating unlawful activity.

That qualification is specific to the activity of storing and delivering content. It does not extend to the commercial services provided by VIDEAS, in particular those described in Article 6 of the Terms of Sale, whose liability regime is determined by the latter.

VIDEAS carries out no a priori moderation or prior verification of content uploaded by Users. It cannot therefore be held responsible for content that is unlawful, contrary to good morals or infringing the rights of others, in particular intellectual property rights or the protection of personal data, provided that it had no actual knowledge of it or that, having acquired such knowledge, it acted expeditiously to remove that content or disable access to it. Nor can VIDEAS’s liability be sought in the event of publication by a User of misleading, erroneous or inaccurate information.

The arrangements for reporting unlawful content and for handling reports are set out in Article 10 of these Terms.

10. Reporting unlawful content and moderation

10.1 Moderation policy

VIDEAS carries out no a priori moderation. The restrictions applicable to content uploaded to the Platform are those set out in Article 4 of these Terms.

Moderation takes place after the fact, upon a report by a third party or upon VIDEAS’s own finding. Decisions to remove, restrict or suspend are subject to human review and do not result from automated processing.

10.2 Notice mechanism

Any person may report to VIDEAS the presence on the Platform of content they consider unlawful:

through the reporting form accessible from the Legal information page;
by email to [email protected].

So that it can be acted upon, a report must include a sufficiently substantiated explanation of the reasons why the content is considered unlawful, the precise electronic location of that content, the name and email address of the person submitting the report — except where the report concerns an offence relating to the protection of minors — and a statement of good faith as to the accuracy of the information provided.

VIDEAS acknowledges receipt of the report without delay, handles it in a timely, diligent, non-arbitrary and objective manner, and informs its author of the decision taken and of the redress available to them.

10.3 Statement of reasons

Where VIDEAS removes content, restricts its visibility or access to it, suspends its monetisation, or suspends or deletes an account, it informs the User concerned and provides a statement of reasons setting out the measure taken and its scope, the facts and circumstances that led to its adoption, its contractual or legal basis, and the redress available to the User.

That statement is provided to the User no later than the time the measure takes effect, unless a legal provision or an order from an authority prevents it.

10.4 Point of contact

VIDEAS designates as its single point of contact, for Users and competent authorities alike, the address [email protected]. Communications may take place in French or in English.

10.5 Abusive reports

Presenting content as unlawful in order to obtain its removal or to have its distribution stopped, in the knowledge that the information is inaccurate, is punishable under Article 6 of the French Law on Confidence in the Digital Economy by one year’s imprisonment and a fine of €15,000.

VIDEAS may suspend, after a warning, the handling of reports from a person who frequently submits manifestly unfounded ones.

11. Force majeure

Neither party shall be held liable for the delay or failure to perform all or part of its obligations under these Terms due to a force majeure event, provided it meets the legal and case-law conditions required to qualify as force majeure under French law.

However, the parties agree that the following events shall be deemed to constitute force majeure:

Interruption of energy supply, failure and/or interruption of transmission networks including internet access, breakdown and/or sabotage of telecommunications equipment, cyberattacks, fire, lightning, flood and other natural disasters, water damage, exceptional weather, breakdown, epidemic, riot, war, civil war, insurrection, terrorist attack, explosion, vandalism, total or partial strike, lockout external to VIDEAS.

These various events shall constitute force majeure whether they concern VIDEAS, its suppliers or partners.

12. Hyperlinks

Use of the Platform may involve sending hyperlinks leading to other websites over which VIDEAS has no control. VIDEAS disclaims all responsibility for the content of these sites and any updates that may be made to them.

13. Suspension and deletion of a User account

13.1 Account deletion by the User

The User may delete their account at any time by unsubscribing from the Platform and closing their user account.

13.2 Suspension or deletion of the User’s account

13.2.1 For fault

VIDEAS reserves the right to suspend a User’s account in the event of a breach of any of their obligations under these Terms, particularly in the event of publication of manifestly unlawful content or content contrary to the conditions set out in Article 4.

Where applicable, VIDEAS shall inform the User by email, asking them to remedy the breach. However, if the nature of the breach is such that the service cannot be continued, VIDEAS may terminate these Terms as of right and delete the user account immediately.

Any suspension or deletion of an account gives rise to the statement of reasons provided for in Article 10.3.

13.2.2 In the event of termination of service to the User

In the event of termination of the service contract between VIDEAS and the User, the User’s account on the Platform shall be deleted.

13.3 Consequences of account suspension and deletion

In the event of account suspension, the User shall no longer have access to the Platform until the breach that caused the suspension has been corrected.

In the event of account deletion, the User shall no longer have access to the information it contains, particularly any documents they may have stored via the Platform. Information recorded within the Platform shall be deleted or returned and deleted from VIDEAS databases upon the User’s instructions.

However, as VIDEAS is required to comply with its legal obligations as a host, the Client is informed and accepts that VIDEAS shall retain, for the duration and under the regulatory conditions, data that would enable the identification of anyone who contributed to the integration of content into the Platform, with a view to their possible communication to the courts. Subject to this reservation, VIDEAS is bound by the strictest professional secrecy regarding this information.

14. Maintenance

VIDEAS reserves the right to suspend or limit access to all or part of the Platform, and thereby interrupt the provision of Platform features, for maintenance purposes.

The User shall be informed by a notice on the Platform.

15. Support

The User may contact VIDEAS by email at [email protected] or via the contact form for any questions regarding the use of the Platform.

16. Severability – Interpretation

The failure by VIDEAS to exercise, at any time, a prerogative recognized by these Terms shall in no case be interpreted as an express or tacit waiver of the right to exercise said prerogative in the future.

The invalidation of one or more provisions of these Terms shall not affect the validity of the remainder of the contract and any other clause.

17. Complaints – Disputes

These Terms are governed by French law, subject to any mandatory rules that may be provided for by other applicable legislation.

In the event of a dispute, the User is invited to address their complaint to VIDEAS under the conditions indicated in Article 15.

In the event of a dispute arising in the interpretation or performance of these Terms, the parties agree that the dispute shall be governed by French law and assign exclusive jurisdiction to the Commercial Court of Lille.

That jurisdiction clause is not enforceable against a User acting as a consumer, whose position is governed by Article 13 of the Terms of Sale.

General Terms of Sale

Version 2 — effective as of 1 September 2026

Preamble

These general terms of sale (hereinafter the “Terms of Sale”) govern the commercial conditions applicable to the purchase of credits, the use of paid services and the monetisation of content offered by VIDEAS, a simplified joint-stock company (SAS) with a share capital of €1,000.00, registered with the Lille Trade and Companies Register under number 834 356 677, with its registered office at 4702, chemin de l’Aventure, 59236 Frelinghien, France, identified under intra-community VAT number FR78 834356677 and represented by its President, Mr Vivien Charlet (hereinafter “VIDEAS”).

Any purchase of credits on the Platform implies the User’s unreserved acceptance of these Terms of Sale.

1. Purpose and scope

1.1 Purpose

These Terms of Sale define the financial conditions applicable to the use of the Platform: the usage-based pricing model, the purchase and consumption of credits, payment and invoicing arrangements, and the conditions under which the User may sell their own content to their buyers.

1.2 Contractual documents and order of precedence

The relationship between VIDEAS and the User is governed by the following documents, listed in decreasing order of precedence:

Any specific agreement or quotation accepted by both parties;
These Terms of Sale;
The General Terms of Use and Service (hereinafter the “Terms of Use”);
The Data Processing Agreement (hereinafter the “DPA”), which nevertheless prevails over all other documents in all matters relating to the protection of personal data.

In the event of a conflict, the higher-ranking document prevails, solely to the extent of the conflict identified.

It follows in particular that commitments entered into under a specific agreement — as to service availability, support levels or pricing conditions — prevail over these Terms of Sale and over the Terms of Use, neither of which contains any such commitment.

1.3 Capacity of the User

Provisions specific to a User acting as a consumer within the meaning of the French Consumer Code are set out in Article 13 below.

2. Pricing model

2.1 Prepaid credit system

VIDEAS offers usage-based pricing built on a prepaid credit system, with no minimum term and no subscription. The User tops up their credit balance as needed, and their consumption is deducted from it on an ongoing basis.

One credit corresponds to one euro (1 credit = €1).

The credit balance constitutes neither a deposit, nor a payment account, nor electronic money. It bears no interest and confers no right to any payment to third parties.

2.2 Categories of credits

The User’s balance may comprise three categories of credits, subject to distinct regimes:

Purchased credits — acquired by topping up. They do not expire and remain available for as long as the account is active.
Bonus credits — granted free of charge in addition to a top-up. They follow the regime of purchased credits as to their validity period, but are under no circumstances refundable.
Free credits — granted free of charge on registration and periodically thereafter. They expire under the conditions set out in Article 2.4 and are neither refundable, nor transferable, nor convertible into cash.

2.3 Free credits on registration

On creating their account, the User receives an initial balance of five (5) euros in free credits, with no payment details required, allowing them to try out the Platform.

2.4 Recurring free credits

VIDEAS additionally grants the User five (5) euros in free credits per month.

These credits do not carry over from one month to the next: at each monthly renewal, the free credit balance is reset to five (5) euros and any unused portion from the previous month is definitively lost. This expiry affects neither purchased credits nor bonus credits.

VIDEAS reserves the right to amend or discontinue this arrangement for the future, subject to the notice period set out in Article 3.5.

2.5 Top-up bonuses

VIDEAS may grant bonus credits on a top-up, according to amount tiers. The tiers in force and the corresponding bonus rates are shown on the Platform’s top-up page. They may be amended at any time for future top-ups, without affecting bonuses already granted.

2.6 Order of deduction

All consumption is deducted from the User’s balance in the following order: free credits first, then bonus credits, then purchased credits.

The purpose of this order is to preserve credits acquired for consideration and to consume first those whose validity is limited in time.

3. Pricing of services

3.1 Recurring services

Recurring services are billed on a daily pro rata basis and deducted daily from the credit balance. They include in particular:

Video storage — per hour of video hosted per month;
File storage — per gigabyte stored per month;
Bandwidth — per gigabyte of data delivered, subject to the allowance set out in Article 3.2;
Channels — per active channel per month;
Custom domain — per connected domain per month.

3.2 Bandwidth allowance

Each month, the first terabyte (1 TB) of data delivered is not billed. Consumption in excess of that allowance is billed at the rate in force.

This allowance is assessed per account, per calendar month and without carry-over: any unused portion is lost at the end of each period.

3.3 One-off services

One-off services are billed per unit at the time of use and deducted immediately from the credit balance. They include in particular automatic subtitling, billed per minute of content processed.

3.4 Rates in force

The rates applicable to each service, together with the corresponding billing units, are set out on the Platform’s Pricing page, which is authoritative between the parties.

Rates are stated in euros excluding tax. Applicable value added tax is added at the time of top-up.

The total amount actually due, including value added tax where it applies, is shown to the User before they confirm their payment and appears on the invoice issued for each top-up.

3.5 Changes to rates

VIDEAS may change its rates at any time. Any change unfavourable to the User is notified to them by email at least thirty (30) days before it takes effect.

New rates apply to consumption occurring after they take effect and have no retroactive effect on consumption already billed. A User who does not accept the new rates may cease using the services concerned and close their account before the new rates take effect.

4. Payment terms

4.1 Means of payment

Credits are topped up by payment card (Visa, Mastercard, American Express) through the payment service provider Stripe. Users are invited to review Stripe’s terms at https://stripe.com/legal/ssa.

VIDEAS stores no payment card data: such data is collected and stored by the payment provider, in an environment compliant with the PCI-DSS standard.

4.2 Due date

Payment is due immediately at the time of top-up. Credits are added to the User’s balance as soon as the provider confirms payment.

4.3 Invoicing

An invoice is issued automatically for each top-up. The User may view and download it from their personal account.

5. Insufficient balance

The User is solely responsible for maintaining a balance sufficient to cover the consumption of their recurring services.

Where the balance is insufficient, VIDEAS may:

notify the User by email;
suspend access to paid services until the balance is topped up;
suspend the sale of new content, under the conditions of Article 6.11;
retain hosted content for a reasonable period following suspension.

Failing a top-up, VIDEAS may delete hosted content upon expiry of a period of thirty (30) days from the sending of a notice announcing that deletion and stating the date on which it may occur. Low-balance or suspension notices preceding it do not start that period. During that period, the User retains the ability to retrieve their content, including without topping up their balance.

6. Monetisation of content

6.1 Role of the parties

A User who activates monetisation (hereinafter the “Seller”) sells their content in their own name and on their own behalf, to their own buyers (hereinafter the “Buyers”).

The contract of sale is concluded between the Seller and the Buyer. VIDEAS is neither seller, reseller, sales agent, nor a party to the contract concluded between them: it provides the Seller with the technical means of sale and receives, in consideration, the commission set out in Article 6.4.

Content is sold under the Seller’s brand and identity, whose details appear on the invoices issued to Buyers.

It follows that the Seller is solely responsible, towards their Buyers and the competent authorities, for the content sold, its terms of sale, its conformity, pre-contractual information obligations and all of their legal obligations, including tax and social security obligations.

6.2 Activation of monetisation

Monetisation is not enabled by mere configuration: it is the subject of a request by the User, reviewed and approved by VIDEAS, which may refuse it without having to state reasons.

Collecting payments requires a registered entity. Monetisation is accordingly reserved for duly registered companies, associations and sole traders. It is not available to natural persons acting in a private capacity.

The User warrants the accuracy of the identity, country of taxation and VAT number information provided with their request, and undertakes to keep it up to date.

6.3 Payment account

Payments from Buyers are collected into a payment account opened in the Seller’s name with Stripe, through the Stripe Connect service.

That account is opened in the name of the entity declared by the Seller and belongs to them. A single account is opened per organisation and serves all of its channels. VIDEAS is not the account holder and has no right of disposal over the funds held in it; deactivating monetisation on a channel does not close it.

The opening and maintenance of that account are subject to Stripe’s conditions, in particular to identity verification obligations arising from anti-money-laundering regulations. Stripe may at any time require supporting documents and, failing production, withhold funds or suspend collection. VIDEAS exercises no control over such decisions and cannot be held liable for them.

VIDEAS stores no payment card data, bank details or identity documents of Sellers or Buyers: those items are collected and stored by Stripe.

6.4 Commission

VIDEAS receives a commission of fifteen per cent (15%) of the amount of each sale.

That commission is all-inclusive: it covers the provision of the selling features as well as payment processing fees. No entry fee, subscription or additional processing fee is charged to the Seller in respect of the sales made.

The rate applicable to the Seller is the one in force on the date their activation request is approved. It is shown in their settings area and does not follow subsequent changes to the Platform’s public rates. The selling currency is fixed in the same manner.

The commission is withheld as sales occur: the Seller has no payment to make to VIDEAS. A monthly statement and a commission invoice, issued as already settled, are made available to them as accounting records.

The commission constitutes consideration for a service supplied by VIDEAS from France. It is subject to French value added tax where the Seller is established in France, falls under the reverse charge where the Seller is a taxable person established in another Member State of the European Union who has provided a valid intra-community VAT number, and falls outside the scope of French VAT where the Seller is established outside the European Union.

6.5 Invoicing of Buyers — invoicing mandate

The Seller mandates VIDEAS to issue, in their name and on their behalf, the invoices owed to their Buyers in respect of sales made on the Platform, in accordance with Article 289, I, 2 of the French General Tax Code.

The Seller remains, as supplier, solely responsible for the particulars stated on those invoices and for the legal obligations arising from them. It is for the Seller to check the invoices issued in their name and to report any discrepancy to VIDEAS without delay.

The mandate may be revoked at any time; revocation entails suspension of monetisation, the issuing of invoices being inseparable from the purchase journey.

6.6 Value added tax on sales

The Platform automatically determines and applies value added tax to sales, on the basis of the country of taxation declared by the Seller, the Buyer’s country and the Buyer’s capacity, applying the intra-community reverse charge where relevant.

This functionality is provided as an assistance tool. VIDEAS does not warrant the fiscal accuracy of the treatment applied and assumes no advisory obligation in this respect.

The Seller remains solely liable for the value added tax due on their sales. It is for the Seller in particular to determine their tax regime, to complete their registrations — including, where applicable, with the VAT One Stop Shop (OSS) —, to declare and pay the tax due, and to ensure that the parameters they have declared accurately reflect their situation. Any consequence of an inaccurate or outdated declaration is attributable to them.

6.7 Payout of funds

Funds collected are transferred to the Seller’s bank account by Stripe, according to the payout schedule configured on their account. That schedule, the payout history and the destination bank account are matters for the Seller’s Stripe account and not for VIDEAS.

Payouts may be delayed by Stripe, in particular pending a supporting document or during the initial period of use of the account. Such a delay does not interrupt sales.

6.8 Refunds, unpaid amounts and disputes

The Seller alone decides whether to refund their Buyers and carries out the refund from their Stripe account. The refund is taken from the Seller’s funds.

Where a sale is refunded, VIDEAS returns to the Seller the commission received on that sale, less the payment processing fees definitively retained by the payment provider, which VIDEAS has borne and which are not returned to it.

Refunding a sale does not automatically withdraw access to the content: it is for the Seller to cancel the subscription or to request withdrawal of the access concerned.

Unpaid amounts, payment disputes and chargebacks, together with the dispute fees charged by the payment provider, are borne by the Seller and charged to their payment account. Where the balance of that account is insufficient to cover them, they remain owed by the Seller.

6.9 The Seller’s obligations towards their Buyers

The Seller is personally responsible for complying with the regulations applicable to the sales they make, and in particular, where they sell to consumers:

for drawing up and making available their own general terms of sale;
for the pre-contractual information owed to the Buyer;
for handling complaints, refund requests and legal warranties;
for appointing a consumer ombudsman, where this is mandatory.

Prior to payment, the Platform obtains the Buyer’s express agreement to immediate performance of the supply of digital content and their waiver of the right of withdrawal, under the conditions of Article L.221-28, 13° of the French Consumer Code. It is for the Seller to verify that this arrangement is suited to their offering and to supplement their own pre-contractual information where necessary.

6.10 Tax information for the Seller

VIDEAS makes available to the Seller, in their personal account, a monthly statement of their sales together with an annual summary of the gross amount of the transactions they have carried out through the Platform.

The Seller is informed that it is for them to declare the income derived from those transactions and to discharge the corresponding tax and social security obligations. General information on those obligations is made available by the authorities at impots.gouv.fr and urssaf.fr.

6.11 Suspension of monetisation

VIDEAS may suspend the ability to make new sales in the event of an insufficient credit balance, a breach by the Seller of their obligations, suspension of collection by the payment provider, or an abnormal rate of disputes.

In that event, subscriptions and access already acquired by Buyers continue to be served until the end of the period paid for, the corresponding consumption remaining chargeable to the Seller. Only the taking out of new subscriptions and the making of new sales are interrupted.

The Seller remains responsible for informing their Buyers and handling their requests throughout the period of suspension.

7. Refunds and withdrawal

7.1 Credits are non-refundable

Purchased credits are not refundable, save where the law provides otherwise or where these Terms of Sale expressly provide otherwise. Free credits and bonus credits are under no circumstances refundable or convertible into cash.

7.2 Available balance on account closure

Where the account is closed, whether at the User’s initiative or at that of VIDEAS, any unused credit balance is lost and gives rise to no refund, subject to Article 13.

7.3 Right of withdrawal

The right of withdrawal provided for by the French Consumer Code does not apply to professional Users.

Where it does apply, it is exercised under the conditions of Article 13.

8. Services quoted separately

The User may entrust VIDEAS with additional services covering installation, configuration, customisation, integration or support.

Such services are the subject of a prior quotation setting out their content, price, schedule and payment terms. An accepted quotation prevails over these Terms of Sale within the limits of its subject matter, in accordance with Article 1.2.

9. Liability

VIDEAS’s liability under these Terms of Sale is capped at the amounts paid by the User for the purchase of credits during the twelve (12) months preceding the event giving rise to the damage.

VIDEAS is not liable for indirect damage, loss of earnings, loss of opportunity, loss of anticipated profits, loss of customers or data, nor for the financial consequences of actions brought by third parties against the User.

These limitations apply neither in the event of wilful misconduct, nor gross negligence, nor in cases where the law excludes them.

These Terms of Sale contain no quantified availability commitment. Such commitments can arise only from a specific agreement, under the conditions of Article 1.2.

10. Term and termination

These Terms of Sale apply throughout the period of use of the Platform, with no minimum term.

The User may cease using the paid services and close their account at any time, under the conditions set out in the Terms of Use. Closing the account brings the billing of recurring services to an end, without retroactive effect on consumption already billed.

11. Changes to these Terms of Sale

VIDEAS may amend these Terms of Sale, in particular to reflect changes to its offering or to the applicable regulations.

Any material change is notified to the User by email at least thirty (30) days before it takes effect. Continued use of the Platform after that date constitutes acceptance. Failing acceptance, the User may close their account before the new conditions take effect.

The applicable version is the one in force on the date of the transaction concerned. The effective date of this version appears at the head of this document.

12. Severability

Should any provision of these Terms of Sale be held void or unenforceable, such invalidity shall not affect the other provisions, which shall remain in force. The provision concerned shall be replaced by a valid provision of equivalent economic effect.

13. Users acting as consumers

This Article applies by way of exception where the User acts as a consumer within the meaning of the preliminary article of the French Consumer Code. It then prevails over any contrary provision of these Terms of Sale.

Price. By way of derogation from Article 3.4, the total price of the top-up including value added tax is shown to a consumer User before they confirm their payment. No sum is taken from them without that amount having been presented to them.

Withdrawal. A consumer User has fourteen (14) days to withdraw from a credit top-up. By requesting immediate performance of the service, they accept that performance begins before that period expires and acknowledge that they may not exercise their right of withdrawal in respect of credits they have consumed. Unused credits are refunded to them.

Balance on account closure. By way of derogation from Article 7.2, purchased and unused credits are refunded to a consumer User who so requests when closing their account. Free credits and bonus credits remain excluded from any refund.

Complaints and mediation. A consumer User may address any complaint to [email protected]. They are informed that they may have free recourse to a consumer ombudsman with a view to the amicable resolution of their dispute, as well as to the European online dispute resolution platform. VIDEAS has not appointed a consumer ombudsman to date.

Jurisdiction. The jurisdiction clause set out in Article 14 is not enforceable against them. A consumer User may bring proceedings, at their choice, before the court of the place where they resided at the time the contract was concluded or where the harmful event occurred, or before any of the courts having territorial jurisdiction under the French Code of Civil Procedure.

14. Governing law and disputes

These Terms of Sale are governed by French law.

In the event of difficulty, the User is invited to send their complaint to VIDEAS by email at [email protected] or through the contact form. The parties shall endeavour to resolve their dispute amicably.

Failing an amicable settlement, and subject to Article 13, any dispute relating to the formation, interpretation, performance or termination of these Terms of Sale falls within the exclusive jurisdiction of the Lille Commercial Court, including where there are multiple defendants or third-party proceedings.

Privacy Policy

What is the purpose of our Privacy Policy?

Videas SAS, which manages the website www.videas.com, attaches great importance to the protection and confidentiality of your personal data, which we consider to be a guarantee of our reliability and trustworthiness.

As such, our Privacy Policy clearly demonstrates our commitment to ensuring compliance within Videas SAS with the applicable rules on personal data protection and, more specifically, those of the General Data Protection Regulation (GDPR).

In particular, our Privacy Policy aims to inform you about how and why we process your personal data in the context of the services we provide to you.

Who is our Privacy Policy intended for?

Our Privacy Policy applies to you, regardless of your place of residence, provided that you are at least 15 years of age, whether you are a customer, a candidate for a position at Videas SAS, or a visitor to the website www.videas.com.

If you are under the legal age specified above, you are not authorised to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us by email at [email protected].

If you believe that we hold personal data concerning your children without your consent, please contact us at the dedicated address detailed above.

Why do we process your personal data and on what basis?

We process your personal data primarily for the following reasons:

to browse our website, benefit from our services and enable us to respond to your requests (e.g. requests for information, complaints, etc.) on the basis of our general terms and conditions of use and our legitimate interest in providing you with the best possible service.
to manage our customer service based on the performance of the contract and our legitimate interest in responding to your requests and complaints in the best possible way.
stay informed of our latest offers and events by email, based on our legitimate interest in retaining our customers and prospecting for new potential professional customers.
manage invoicing and any unpaid bills, based on our legitimate interest in obtaining payment for the provision of our service and based on our terms and conditions.
follow us and comment on our social media posts based on our legitimate interest in having a dedicated social media page.
receive our newsletter, which keeps you informed of all the latest news about our services, based on our legitimate interest in retaining our customers and on your consent if you are not yet a customer of our services.
apply for a position at Videas SAS based on the discussions we have with you during the recruitment process and our legitimate interest in recruiting and selecting candidates.
play videos on our website based on our legitimate interest in offering you content in video format.
make an appointment with our teams based on our legitimate interest in offering you an easy way to make an appointment with us.
send satisfaction surveys based on our legitimate interest in improving our services.
ensuring your safety on our premises by using video surveillance cameras, based on our legitimate interest in protecting you, our employees and our premises.

How did we obtain your personal data?

Your data is collected directly from you when you are a customer of our services or a “simple” visitor to our website www.videas.com, and we undertake to process your data only for the reasons described above.

For professionals only, it is also possible that your personal data may be processed indirectly in the context of trade shows or social networks (e.g. LinkedIn).

However, when you voluntarily publish content on the pages we edit on social networks, you acknowledge that you are entirely responsible for any personal information you may transmit, regardless of the nature and origin of the information provided.

What personal data do we process and for how long?

We have summarised below the categories of personal data and their respective retention periods:

For individuals, personal identification data (e.g. surname, first name) and contact details (e.g. email address) are retained for the entire duration of the service provision, plus the statutory limitation periods, which are generally 5 years.
For professionals, personal identification data (e.g. surname, first name, position, company, department, etc.) and contact details (e.g. email address and work telephone number, etc.) are retained for the duration of the service provision, plus the statutory limitation periods, which are generally 5 years.
For individuals, economic and financial data (e.g. bank account number, verification code, etc.) is retained for the period necessary for the transaction and for managing invoicing and payments, plus the statutory limitation periods, which are generally 5 to 10 years.
For professionals, when there is confusion between the name of your organisation and your personal name (e.g. self-employed, micro-business, etc.), economic and financial data (e.g. bank account number, verification code, etc.) are kept for the period necessary for the transaction and for managing invoicing and payments, plus the legal limitation periods, which are generally 5 to 10 years.
Email address, retained for a maximum period of 3 years from the last contact we had with you as part of our email prospecting campaigns, and retained until the end of your subscription to our newsletter.
Video surveillance images collected using our video surveillance cameras and stored for a maximum period of one month.
Data provided in your CV and cover letter, which is kept for the duration of the recruitment process and then for 2 years from the date of your application.
Statistical data relating to the viewing of our videos, which is anonymised and stored indefinitely.
Connection data (e.g. logs, IP address, etc.) stored for a period of one year.
Cookies are generally stored for a maximum period of 13 months. For more details on how we use cookies, please refer to our cookies policy, which is available at any time on our website.

Once the applicable retention periods have expired, the deletion of your personal data is irreversible and we will no longer be able to provide it to you after this period. At most, we can only retain anonymous data for statistical purposes.

Please also note that in the event of a dispute, we are obliged to retain all personal data concerning you for the entire duration of the case, even after the expiry of the retention periods described above.

What rights do you have to control the use of your personal data?

The applicable data protection regulations grant you specific rights that you can exercise at any time and free of charge in order to control how we use your data.

Right to access and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality or the secrecy of correspondence.
Right to rectify personal data that is inaccurate, obsolete or incomplete.
Right to object to the processing of your personal data for commercial prospecting purposes, as well as to processing based on our legitimate interest, unless legitimate and compelling reasons justify such processing and prevail over your interests, rights and freedoms.
Right to request the erasure (“right to be forgotten”) of your personal data that is not essential to the proper functioning of our services.
Right to restrict your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.
Right to the portability of your data, which allows you to retrieve some of your personal data in order to store it or easily transfer it from one information system to another.
Right to give instructions on the fate of your data in the event of death, either through you, a trusted third party or a beneficiary.

For a request to be considered, it must be made directly by you or your representative at [email protected].

Requests cannot be made by anyone other than you or your representative. We may therefore ask you to provide proof of identity if we have any doubts about the identity of the applicant, as well as proof of representation.

We will respond to your request as soon as possible, within a maximum of one month of receipt, unless the request is technically complex or we receive numerous requests at the same time. In this case, the response time may be up to three months.

Please note that we may refuse to respond to any excessive or unfounded requests, particularly if they are repetitive in nature.

Who can access your personal data?

Your personal data is processed by our teams and our technical service providers for the sole purpose of operating our service.

We would like to point out that we check all our technical service providers before recruiting them to ensure that they strictly comply with the applicable rules on personal data protection.

Furthermore, we guarantee that we never transfer or sell your data to third parties or commercial partners.

Can your personal data be transferred outside the European Union?

The personal data processed by our website is hosted exclusively at our premises within the European Union.

Furthermore, we do our utmost to use only technical tools whose servers are also located within the European Union. If this is not the case, we take great care to ensure that they implement the appropriate safeguards required to ensure the confidentiality and protection of your personal data.

How do we protect your personal data?

We implement all the technical and organisational measures required to guarantee the security of your personal data on a daily basis and, in particular, to combat any risk of destruction, loss, alteration or disclosure.

Do we use cookies when you browse our website?

We guarantee that we do not use any advertising cookies for the operation of this site.

However, we would like to inform you that we use statistical cookies when you browse our website. For more information, please see our Cookies Policy.

Who can you contact for more information about the use of your personal data?

To best ensure the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (DPO) to our supervisory authority.

You can contact our DPO at any time, free of charge, at [email protected] to obtain more information or details about how we process your data.

How can you contact the CNIL?

You can contact the “Commission nationale de l’informatique et des libertés” or “CNIL” at any time at the following address: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by telephone on 01.53.73.22.22.

Can the Privacy Policy be changed?

We may modify our Privacy Policy at any time to adapt it to new legal requirements and to new processing methods that we may implement in the future.

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Data Processing Agreement

Appendix to the General Terms and Conditions

1. Introduction

The Data Processing Agreement (hereinafter referred to as the « Agreement ») aims to govern the use of Personal Data belonging to clients (hereinafter referred to as the « Client ») of Videas SAS (hereinafter referred to as the « Processor » or « Videas SAS ») when they use the service available at app.videas.com (hereinafter the « Service »).

2. Definitions

The terms “adequacy decision”, “technical and organisational measures”, “data subjects”, “data protection by design”, “data protection by default”, “register”, “joint controller(s)”, “controller”, “processor”, “processing”, “personal data breach” used in the Agreement have the meanings described in Articles 4 et seq. of the GDPR.

Other terms are defined below:

“Agreement”: refers to the appendix to the Contract governing the use of the Client’s Personal Data in accordance with the provisions of Article 28 of the GDPR, also known as the “Data Processing Addendum” (“DPA”)
“DPIA”: refers to a data protection impact assessment that verifies the proportionality of Personal Data processing and prevents risks related to Personal Data processing
“Anonymisation”: refers to processing aimed at making it impossible to identify the persons concerned by the processing carried out within the framework of the Service, in an irreversible manner
“Supervisory Authority”: refers to the supervisory authority responsible for GDPR matters for the Service provided by the Processor
“Client”: refers to the entity that has subscribed to the Service provided by the Processor
“Client’s Employees”: refers to natural persons (e.g. employees) working on behalf of the Client and using the Service in that capacity
“Contract”: refers to the contract concluded between the Processor and the Client for the use of the Service, to which this Agreement is appended
“Rights Request(s)”: refers to the fundamental rights created by the GDPR in Articles 15 et seq. (e.g. right of access, right of erasure, etc.).
“Client’s Personal Data”: refers to any data relating to an identified or identifiable natural person transmitted to the Processor and processed by the latter on behalf of the Client within the framework of the Service, a detailed list of which is provided in the appendix
“White label”: refers to the unbranded Service provided by the Processor that allows the Client to customise and market said Service under its own brand
“Party(ies)”: refers jointly to the Client and the Processor
“GDPR”: refers to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, also known as the “General Data Protection Regulation”
“Applicable regulations on the protection of personal data”: refers collectively to French Law No. 78-17 of 6 January 1978 on information technology, files and freedoms and the GDPR
“Reversibility”: refers to the operation aimed at enabling the transfer and integration, in a usable and recognised format, of the Client’s Personal Data from the Processor’s Service to an equivalent service offered by another service provider
“SaaS Service”: refers to software hosted by the Processor that can be used simultaneously by an infinite number of clients
“Sub-processor”: refers to subsequent processors recruited by the Processor to process the Client’s Personal Data exclusively within the framework of the Service
“End Users”: refers to the Client’s customers who use the Service on a white label basis

3. Contractual relationships and terms

The Agreement is an integral part of the Contract signed between the Client and the Processor for the use of the Service.

In the event of any conflict between the Contract entered into for the use of the Service and the Agreement, the obligations set out in the Agreement shall prevail over the Contract with regard to the GDPR as a whole.

The Agreement shall apply throughout the term of the Contract concluded for the use of the Service and may continue beyond that term as long as all the obligations set out herein remain applicable.

4. Role of the Parties and scope of application

The Client acts, within the framework of the Agreement, as the controller of the processing activities and Videas SAS acts as a processor within the meaning of Article 28 of the GDPR.

Under no circumstances may the Parties be considered jointly responsible in connection with the Service. However, the Parties agree that in the event of an error or change in their classification, the Parties shall meet as soon as possible to amend the Agreement and take all measures relating to such a situation in order to comply with the requirements of the applicable regulations on the protection of personal data.

The Agreement exclusively governs the processing of the Client’s Personal Data carried out within the framework of the Service as a Processor within the meaning of Article 28 of the GDPR, excluding processing carried out as a data controller by Videas SAS, which is governed by the Contract.

5. Instructions and commitments

The Processor undertakes to use the Client’s Personal Data in connection with the use of the Service only in accordance with the instructions documented in the appendix to the Agreement. The Processor shall immediately inform the Client if it considers that an instruction given by the latter is illegal under the applicable regulations on the protection of personal data. The Processor shall not be held liable if, despite the Processor’s notification regarding the illegality of the instruction, the Client maintains and applies this instruction through the Service.

The Processor undertakes to comply with the provisions of the GDPR and, in particular, to keep a record of processing activities specific to the Service and to develop its Service in accordance with the rules of “Protection by Design” and “Protection by Default”.

The Processor undertakes never to transfer the Client’s Personal Data for reasons other than the provision of the Service and undertakes never to use the Client’s Personal Data for its own interests, as data controller.

The Processor declares that all internal or external personnel involved in processing the Client’s Personal Data are bound by one or more binding legal acts and regularly undergo training and awareness-raising.

The Processor undertakes to guarantee the security of the Client’s Personal Data and to implement all the technical and organisational measures necessary for its Service, details of which are set out in the appendix to the Agreement.

However, the Processor shall never be liable for any breaches by the Client of the applicable regulations on the protection of personal data when using the Service as a data controller.

6. Assistance with conducting DPIA

DPIAs must be carried out by the Client in accordance with the provisions of the GDPR. Nevertheless, the Processor undertakes to provide, upon written request from the Client, all the information necessary and required for the Client to carry out a DPIA.

However, the Processor is not required to carry out DPIA on behalf of the Client. Any request for additional information may be refused.

7. Assistance with data subjects requests

Rights requests sent by end users shall be forwarded to the Client as soon as possible. The Processor is not required to keep an inventory of rights requests on behalf of the Client and is not responsible for any failure by the Client to manage rights requests.

Upon written request from the Client, the Processor shall perform the technical actions necessary to enable the Client to fulfil its obligation to respond to requests from data subjects.

The Client accepts and understands that the Processor is not required to manage data subject requests made in connection with the Service on behalf of the Client. Any additional requests to ensure such management will be refused.

Data subjects requests sent to the Processor as data controller shall be processed exclusively by the Processor and shall not be transferred to the Client.

8. Assistance with security measures

The Processor undertakes to communicate all necessary and required information on the technical and organisational security measures to be implemented to ensure the security of the Client’s Personal Data in the context of the provision of the Service.

9. Personal Data Breaches

The Processor undertakes to notify the Client, as soon as possible and no later than 48 working hours after becoming aware of it, of any personal data breach in connection with the Service that may concern the Client’s Personal Data, as well as all necessary and required information in its possession to reduce the effects of the personal data breach. The Client accepts and acknowledges that the 72-hour period applicable to it only starts from the moment it becomes aware of the personal data breach and that, as such, the 48-working-hour period complies with the GDPR.

The Processor is not authorised to handle notifications of personal data breaches to the Supervisory Authority or to inform End Users on behalf of the Client. Any request to this effect from the Client will be refused.

10. Sub-processors

The Client grants the Processor general authorisation to recruit subsequent Processors, provided that it is informed of any changes to these Sub-processors as soon as possible so that the Client can raise any objections. The Client accepts and acknowledges that specific authorisation for a SaaS tool is not applicable and could lead to the Service being blocked.

If no objections are raised by the Client within eight (8) days of notification, the new Sub-processor shall be definitively recruited without the Client being able to object, claim damages or request the termination of the Contract. If the objection raised within the time limit is considered admissible by the Processor, the latter may offer the Client one of the following solutions: i) withdrawal of the sub-Processor, ii) implementation of additional measures to guarantee the security of the Client’s Personal Data, iii) termination of the Service without the Client being able to claim damages.

To be considered admissible by the Processor, objections must be objective and serious and must be duly substantiated. The Parties agree that the following situations shall, by default, be considered admissible: i) the proposed Sub-processor is a direct competitor of the Client, ii) the Sub-processor is in a dispute with the Client, iii) the Sub-processor has been convicted by a Supervisory Authority within 12 months prior to its recruitment, and iv) the Sub-processor does not comply, where applicable, with the applicable rules on transfers outside the European Union.

The Processor undertakes to recruit only Sub-processors who, after verification, provide the necessary and sufficient guarantees to ensure the security and confidentiality of the Client’s Personal Data. The relationship between the Processor and the Sub-processor must be governed by an agreement setting out obligations similar to those in this Agreement.

The Processor remains liable, within the limits of liability provided for in the Contract, for any breaches of the GDPR that may be committed by its Sub-processors in the context of the Service.

11. Hosting and transfers outside the European Union

a) Data hosting

The Sub-processor undertakes to do everything necessary to host the Client’s Personal Data exclusively within a Member State of the European Union. The Client grants the Sub-processor authorisation to choose the Member State of the European Union of its choice. In the event of Personal Data being hosted in a country outside the European Union, the Processor undertakes to obtain the Client’s prior authorisation and to implement all the mechanisms required to regulate this transfer, such as concluding standard contractual clauses and, where applicable, implementing additional technical measures to enhance the security of the Client’s Personal Data.

b) Data transfers

The Client grants the Processor general authorisation for transfers outside the European Union if, cumulatively, i) the transfers are made exclusively to Sub-processor that comply with the GDPR and ii) the transfers are made exclusively to a country that has received an adequacy decision or are governed by appropriate safeguards, such as, in particular, Standard Contractual Clauses. If these conditions are not met, transfers outside the European Union are only permitted with the prior consent of the Client. Additional technical security measures to enhance the security of the Client’s Personal Data must be implemented in the event that Personal Data is transferred to a non-democratic country.

12. Retention periods and fate of the Client’s Personal Data

The Processor undertakes to retain the Client’s Personal Data only for the duration of use of the Service, in accordance with the detailed instructions in the appendix, and to delete it at the end of the Contract. The Processor shall certify, upon written request, the deletion of the Personal Data and all existing copies.

The Client is informed that they must retrieve their Personal Data before the end of the Agreement. Otherwise, the Client will no longer be able to retrieve their Personal Data, as the deletion of personal data is irreversible and final. The Processor cannot be held liable for any loss of Personal Data after its deletion, with the Client assuming full responsibility. The Client agrees that the total, irreversible and definitive anonymisation of the Client’s Personal Data shall be used as a means of deletion and that the Processor shall retain the anonymised data for the improvement of the Service, as accepted by the Supervisory Authorities.

The Processor informs the Client that the return of Personal Data provided for in the GDPR does not constitute data reversibility to a new service provider and that any request to this effect will always be refused by the Processor.

13. Audits

The Client has the right to conduct an audit in the form of a written questionnaire once a year to verify compliance with this Agreement. The questionnaire has the force of a binding commitment on the part of the Processor. The questionnaire may be communicated in any form to the Processor, who undertakes to respond to it as soon as possible after receipt.

The Client also has the right to conduct an on-site audit once a year, at its own expense, if necessary at the Processor’s premises in the event of a data breach due to a proven and demonstrated failure on the part of the Processor that has caused duly justified damage to the Client. An audit at the Processor’s premises may be conducted either by the Client or by an independent third party appointed by the Client and must be notified in writing to the Processor at least thirty (30) days before the audit is carried out. The Processor has the right to refuse the choice of independent third party if the latter is i) a direct or indirect competitor of the Processor, ii) in a situation of conflict of interest with the Processor (e.g. advisor to a competitor of the Processor) or ii) in pre-litigation or litigation with the Processor. In this case, the Client undertakes to choose a new independent third party to carry out the audit. The Processor may refuse access to certain areas for reasons of confidentiality or security. In this case, the Processor shall carry out the audit in these areas and communicate the results to the Client.

In the event of any discrepancies identified during the audit, the Processor undertakes to implement, without delay and at its own expense, the measures necessary to comply with this Agreement. Discrepancies may only relate to the applicable Regulations concerning the Client’s Personal Data and may not relate to internal procedures or measures implemented by the Client on a specific basis. Discrepancies must be duly demonstrated, justified and documented.

In the event of a dispute by the Processor regarding the identified discrepancies, the Processor may, at its discretion and with the prior written consent of the Client, propose to i) meet to find an amicable solution and compromise, ii) refer the matter to the Supervisory Authority for arbitration, and iii) refer the matter to an independent expert for arbitration.

14. Cooperation with the authorities

The Processor undertakes to cooperate with the CNIL, the competent Supervisory Authority, in the event of an inspection concerning the processing carried out within the framework of the Service and undertakes to notify the Client as soon as possible in the event of requests concerning its Personal Data made by the Supervisory Authority or by an administrative, judicial or police authority.

15. Contact

The Client and the Processor shall each appoint a contact person responsible for this Agreement, who shall be the recipient of the various notifications and communications to be made under the Agreement.

The Processor informs the Client that it has appointed Dipeeo SAS as its Data Protection Officer, who can be contacted at the following address:

Email address: [email protected]
Postal address: Dipeeo SAS, 95 avenue du Président Wilson, 93100 Montreuil, France
Telephone number: 01 59 06 81 85

16. Revisions

The Processor reserves the right to modify this Agreement in the event of changes to the applicable rules on the protection of Personal Data or in the event of changes to the Service that would have the effect of modifying any of its provisions.

Certified compliant by Dipeeo ®

Security & sub-processors

Our technical commitments and the list of our sub-processors (GDPR transparency).

Security measures

Videas implements appropriate technical and organisational measures to protect your data:

Encryption of data in transit (TLS) and at rest;
Hosting on servers owned and operated by Videas, located within the European Union, subject to the transfers set out below;
Access control, authentication and access logging;
Regular backups and a disaster recovery plan;
Environment segregation and the principle of least privilege;
No payment card data or bank details are stored by Videas: those items are collected and stored by our payment provider, in an environment compliant with the PCI-DSS standard.

What we operate ourselves

A significant part of the technical chain is handled by Videas, with no third party involved: infrastructure and storage, transcoding, delivery (CDN), subtitle transcription, audience measurement and support. The corresponding data does not leave our infrastructure.

Sub-processors

In order to provide the service, Videas relies on the following sub-processors, which provide sufficient guarantees regarding the implementation of GDPR-compliant measures. This list is kept up to date; in accordance with Article 28 of the GDPR, any addition or replacement is brought to clients’ attention, and they have a reasonable period in which to object.

Sub-processor	Role	Data location
Videas SAS, in colocation with Etix	Hosting, infrastructure, storage, transcoding and delivery	European Union
Stripe	Payment processing, collection of sales and seller identity verification	Ireland (EU), with framed transfers to the United States
Anthropic	AI subtitle translation and metadata generation	United States, under appropriate safeguards (Chapter V of the GDPR)
Mailjet	Transactional email delivery	European Union

Artificial-intelligence features

Subtitle translation and metadata generation (titles, descriptions, summaries, keywords) rely on a provider established in the United States, to which the transcribed text of your content is transmitted. Transcription itself is carried out by Videas, on its own infrastructure.

The data transmitted is not used to train the provider’s models. These features are optional: you may refrain from enabling them if you do not want that content to leave the European Union.